Privacy Policy and Personal Information Protection

🔒 Privacy and Personal Information Protection Policy
Company: Diamant Rouge
Website: https://diamantrouge.ca
Effective Date: October 30, 2025
Last Updated: October 30, 2025
This Policy is intended to inform users of our website https://diamantrouge.ca and our services about how we collect, use, communicate, and protect their personal information, in accordance with the requirements of Quebec's Act respecting the protection of personal information in the private sector (Law 25).
1. Person in Charge of Personal Information Protection (PIP Officer)
In accordance with Law 25, the responsibility for personal information protection falls to the person holding the highest authority within the organization.
Designated PIP Officer Title (Default): President / General Manager
For any questions, requests, or complaints regarding this policy:
Email: info@diamantrouge.ca
Mailing Address: 1681 rue Sainte-Catherine Est Montreal, Quebec, H2L 2Z5
2. Personal Information Collected and Purposes
We commit to collecting only the personal information necessary for the purposes specified below.
Category of Personal Information
Example of Data Collected
Purpose of Collection and Use
Contact/Identification Details
Name, Surname, Email address, Phone number (if voluntarily provided).
Communication (responding to your requests) and managing registrations (if applicable).
Navigation Data (Technological)
IP address, browser type, pages visited.
Essential website operation and security.
Transaction Information
Details of purchases or reservations.
Processing transactions and maintaining legal accounting and tax records.
3. Use of Cookies (Fichiers Témoins)
We only use cookies that are strictly necessary for the proper functioning and security of our website.
Necessary Cookies: These cookies are essential to allow you to navigate the site and use its basic functionalities (e.g., maintaining shopping cart contents).
Absence of Advertising: We do not use any cookies or trackers for the purpose of targeted advertising, non-essential analysis, or profiling. Therefore, your explicit consent is not required for the use of these strictly necessary cookies.
4. Communication and Sharing of Personal Information
We do not sell or rent your personal information. We communicate it to third parties only:
Service Providers: To third parties who help us operate the website or manage our business activities (e.g., hosting services, payment systems). These third parties have contractual confidentiality obligations and may only use your data to provide the services we request from them.
Legal Obligations: When required by law (for example, to respond to a request from the RACJ, the SPVM, or a court order).
Consent: When you give us your explicit consent for this purpose.
5. Security and Retention Measures
5.1 Security
We have implemented physical, organizational, and technological security measures to protect your personal information against unauthorized access, use, or disclosure.
5.2 Retention and Destruction
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax and accounting records). Once the purposes are met or the legal retention period has expired, we proceed with the secure destruction or anonymization of the information.
5.3 Confidentiality Incident Register
We maintain a register of any confidentiality incident (access, use, or communication of personal information not authorized by law) and commit to notifying the Commission d'accès à l'information du Québec (CAI) as well as the individuals concerned if the incident presents a risk of serious injury.
6. Your Rights under Law 25
You have the following rights regarding your personal information:
Right of Access and Rectification: You may request access to the personal information we hold about you and have it rectified if it is inaccurate or incomplete.
Right to Withdraw Consent: You may withdraw your consent to the use or communication of your personal information at any time (subject to legal restrictions).
Right to Object: You may object to the processing of your personal information.
Right to De-indexation/Deletion (Right to be Forgotten): You may request the de-indexation of your name and information about you on our site, or the cessation of dissemination if it violates the law.
Right to Portability (Effective September 2024): You may request to receive the computerized personal information we have collected from you in a structured, commonly used technological format.
To exercise these rights, please contact the Person in Charge of Personal Information Protection (see Section 1) at info@diamantrouge.ca.
7. Policy Update
We reserve the right to modify this Privacy Policy at any time. The updated version will be published on our website with a new "Last Updated" date.